Case Studies · Support
Beacon FAQ Bot
Bounded FAQ bot for support teams that want in-scope answers from their docs and honest escalation when questions fall outside.
Maps to P7 · FAQ Support Bot
Illustrative Challenge
Support queues fill with repeats. Teams want deflection on known FAQs without inventing answers that create liability.
Approach
One docs set or allowlisted URL, intent coverage from that source, email handoff when out of bounds, embed snippet, and golden questions for acceptance.
Outcome
Chat widget with in-bounds answers and clear escalation — ready for your support team to own.
- 2 week build
- Email handoff
- Golden Q set
Product names such as Meridian Apex, Signal Deck, Ledgerly, and Northline Ops are Harbor project codenames for illustrative portfolio studies. Metrics show timeline, scope, and handoff style — not client logos, attributed testimonials, or performance claims. Quant outcomes are engineering handoffs only; no profit, return, or win-rate guarantees. Illustrative portfolio studies for a new studio — not attributed client testimonials or performance claims. Quant work is engineering handoff only; no profit, return, or win-rate guarantees.
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